Our Policies
Order Process
Ordering with us is quite easy. All you have to do is select the goods, add them to the shopping cart for checkout. Choose your collection method( we have two pick up locations), Delivery or Singpost. Following which, payment will be done via bank transfer or Pay Now . As soon as, the payment is done, an Order Processing receipt will issued indicated that order is being processed. As soon as order is ready to be dispatched, a formal invoice will be email. Download the invoice,as a proof of purchase, bring it to the store or if you have chosen local delivery then show it to the deliver personnel at the point of exchange.
Price Match Policies
We welcome any price match policies, however, proof must be shown. Our service agent will only attend price matches via emails or personal messages on facebook. If otherwise, under anti-competitive laws, the customer may face excusion on our Facebook page and forums. We reserved the right to turn down any request that may be deemed below our cost.
Delivery Policies
Local Pickup: Local Pickup can be pick-up at our retail store at High Street Centre #01-K1.
Orders for same day pick up must be placed before 10 A.M so as to give ample time from our logistics team to coordinate your order (Aljunied Warehouse only.). Orders for same day pickup does not apply for High Street Centre. Orders placed after 10 A.M will be available for following day Pick-up. Payment has to be made in advance via Paynow or Bank Transfer before the order is being processed.
Local Delivery: We would deliver to you within 3-4 working days. Our customer service agents will advise you on the tracking number provided by Qxpress.
Refund/Return Policy
All good sold are non-refundable and non-returnable. However, if it goods fail to adhere to description sale description or deliver otherwise, an exchange would be gladly done. Nevertheless, by case-case basis we would still try to assist you, due to fact we customer satisfaction.
Customer Service/Queries
If you have any queries do approach our Live support team on Facebook and he will attend to you within 30 minutes of your query. Depending of the time of the day, the maximum turnaround at times be till 2 hrs. Instant replies on our Web chat option or you can Whats-app us on +65 87833313
Collection Point
High Street Center is just a collection point for the Games Crazy Deals website, the prices for products may vary from the Website prices.
Collection Timings
Collection timing for High street store is 2:30 - 7 pm (Monday - Friday), 1 - 4 pm (Saturday)
Collection timing for Aljunied Store is 10:30 - 7 pm (Monday - Friday), 10 - 4 pm (Saturday)